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Terms of Sale

GENERAL TERMS AND CONDITIONS OF SALE

Effective from 01/04/2026

Premises

This e-commerce website, whose address is www.longevityplace.com (hereinafter the “Website”), is owned by:

Longevity Village S.r.l.
Registered office: Via Francesco Sforza no. 15 | 20122 – Milan
Tax Code: 14304710966
VAT No.: 14304710966

The products marketed on the Website are offered and sold by Longevity Village Srl, Tax Code and VAT No. 14304710966, with registered office at Via Francesco Sforza no. 15 | 20122 – Milan (hereinafter the “Seller”), exclusively to the end customer (hereinafter also the “Buyer” or simply the “Customer”), as defined in Article 1 below.

The Seller invites the Customer to carefully read the conditions set out below before completing the procedure for purchasing products. These General Terms and Conditions of Sale may be printed and/or stored on another durable medium accessible to the Customer. Submission of a purchase order by the Customer constitutes full and unconditional acceptance of the terms of sale published on the Website at that time, as well as of the General Terms and Conditions of Use of the Website. If the General Terms and Conditions are accepted on behalf of third parties (natural or legal persons, entities, associations or other subjects), the Customer declares and guarantees that they have the power of representation and, in any case, are duly authorised to accept the General Terms and Conditions, thereby binding the represented party.

All contents present or displayed on the Website, including, by way of example and without limitation, text, graphics, photographs, images, moving images, sounds, illustrations and software (hereinafter collectively referred to as the “Website Content”), are the property of Longevity Village Srl or its licensors or Longevity Village Srl’s partners or suppliers and are protected by EU and Italian laws protecting copyright and intellectual and industrial property rights. No part or element of the Website or its Content may be copied or retransmitted by any means, and the Website, its Content and all related rights shall remain the exclusive property of Longevity Village Srl or its licensors or Longevity Village Srl’s partners or suppliers, unless otherwise agreed in writing under penalty of nullity. Longevity Village Srl complies with the regulations concerning distance contracts under Articles 49 et seq. of Legislative Decree No. 206 of 6 September 2005 (the so-called “Consumer Code”), as well as those concerning electronic commerce under Legislative Decree No. 70 of 9 April 2003. These general terms and conditions shall be considered an integral and substantial part of the contract.

Any information, support, request or complaint may also be sent to the following email address: customer@longevityplace.com.

The General Terms and Conditions of Sale may be amended at any time. Any amendments and/or new conditions shall be effective from the moment of their publication on the Website in the “Terms of Sale” section. Customers are therefore invited to access the Website regularly and consult the most updated version of the General Terms and Conditions of Sale before making any purchase.

Longevity Village Srl reserves the right to amend these General Terms and Conditions of Sale at any time, with effect from the date of publication on the Website. In any case, the General Terms and Conditions of Sale applicable to an Order shall always be those accepted by the Buyer at the time the Order is submitted.

These General Terms and Conditions of Sale do not regulate the provision of services or the sale of products by third parties using direct links to www.longevityplace.com through banners or other hyperlinks/links. Under no circumstances may Longevity Village Srl be held liable for the provision of services promised by third parties or for the execution of e-commerce transactions between Longevity Village Srl customers and third parties.

1. Definitions

1.1

In these general terms and conditions, the terms written with an initial capital letter, whether singular or plural, shall have the following meaning, unless a different meaning is expressly specified:

“Buyer” and also “Customer”: pursuant to Article 3, paragraph I, letter a) of the Consumer Code, the Consumer who is a natural person, over 18 years of age (or, if under age, authorised by their legal representative), who, in relation to the purchase of the Products, acts for purposes unrelated to any entrepreneurial, commercial, professional or craft activity possibly carried out, and who uses the Website for personal purposes;
“Force Majeure Events”: events outside the Seller’s control, including, by way of example and without limitation, pandemics and epidemics or other natural disasters, strikes, lockouts or other industrial action by third parties, civil unrest, riots, invasions, terrorist attacks or threats of terrorist attacks, war (declared or not) or threat or preparation for war, fires, explosions, storms, floods, earthquakes, subsidence or failures of public or private telecommunications networks;
“Consumer Code”: Legislative Decree of 6 September 2005, no. 206, as subsequently amended and supplemented, as in force on the date of publication of these General Terms and Conditions of Sale;
“General Terms and Conditions of Sale” or simply “General Terms and Conditions”: these General Terms and Conditions for the sale of Products on the Website, constituting a distance contract governed by Chapter I, Title III (Articles 45 et seq.) of the Consumer Code and by Legislative Decree no. 70 of 9 April 2003 containing rules on electronic commerce;
“Order Confirmation”: the order confirmation statement issued by the Seller, according to the provisions of the General Terms and Conditions;
“Customer” and also “Buyer”: pursuant to Article 3, paragraph I, letter a) of the Consumer Code, the Consumer who is a natural person, over 18 years of age (or, if under age, authorised by their legal representative), who, in relation to the purchase of the Products, acts for purposes unrelated to any entrepreneurial, commercial, professional or craft activity possibly carried out, and who uses the Website for personal purposes;
“Cookie Policy”: the notice provided regarding the use of cookies through the Website, including how to set related preferences;
“Credentials”: username and password, which the Customer will be asked to choose upon Registration. The Credentials chosen by the Customer during Registration allow subsequent access to the “Account” area;
“GDPR”: EU Regulation 679/2016, as subsequently amended and supplemented, concerning the processing of personal data;
“Total Amount Due”: the total amount due, consisting of the Product price, Shipping costs, if applicable, and any other additional costs, as resulting from the Order Confirmation;
“Order Form”: method for placing an Order without an Account, for the purchase of Products;
“Account”: the final Customer’s personal profile, activated only upon Registration and subsequently made accessible to the final Customer, by entering the Credentials, for access to the Website, according to the General Terms and Conditions;
“Order”: the purchase proposal submitted by the Customer through the Account or by completing the appropriate Order Form on the Website;
“Multiple Order”: Orders concerning multiple products;
“Party” or “Parties”: the Seller and/or the final Customer, separately or jointly;
“Website”: the e-commerce website with address www.longevityplace.com used for the sale of Products. The Seller may connect or associate with websites, platforms in hosting. It shall be possible to connect to such third-party services through the Website in compliance with the relevant terms of use, as further specified in the Website Terms of Use as well as the applicable legislation on personal data processing;
“Product” and “Product Sheet”: product sold by the Seller through the Website, of the quality and quantity declared in the relevant product sheet, which indicates its main characteristics in addition to the price including VAT;
“Registration”: Customer registration with email and password (the former functioning as username) for the creation of the Account and release of the Credentials;
“Services”: the services provided by the Seller, consisting in making available to Users informational services on Products, as per the relevant Product Sheets, sales services, after-sales and customer service, services in the event of withdrawal, returns or complaints;
“Shipping”: delivery of the Product by the Seller to the courier for shipment to the address indicated by the Customer in the Order.

2. Registration and Account Deletion

2.1

The Customer may always register free of charge. Registration is not mandatory. Upon Registration, the Customer shall enter the Credentials allowing access to the Account, and the Credentials will subsequently be required at each login. When creating an Account, it is necessary to provide the requested data and information accurately and completely; fields marked with an asterisk are mandatory. Any personal data collected upon Registration shall be processed in accordance with the Privacy Policy.

2.2

Longevity Village Srl works to protect its customers’ personal information by providing a high level of security, but the Buyer also plays a role in protecting their personal data. In particular, the Buyer must maintain the security of their online transactions, for example by refraining from disclosing their username (the Buyer’s email address) and/or password to others and by changing such password regularly.

The use of the Buyer’s registration/access username and/or password shall constitute proof of the Buyer’s identity for the purpose of Longevity Village Srl’s right, upon confirmation of the Order by Longevity Village Srl, to demand payment of the relevant amounts. Longevity Village Srl’s electronic records shall constitute proof of communications, Orders and payments between the Parties.

2.3

Longevity Village Srl and/or its business partners shall in no way be liable for any improper use and/or disclosure to third parties of the Buyer’s registration/access information.

Providing the credit card number and final validation of the Order constitute proof of acceptance of the Order and make the amounts indicated for the purchase of the products listed in the Order payable. Electronic records stored in the IT systems of Longevity Village Srl and its partners shall be considered proof of communications, Orders and payments between the Parties.

2.4

If a request is made to delete the Account, the Seller may temporarily retain, in whole or in part, the account information for the sole purpose of performing any purchases already made and/or completing accounting or tax procedures.

3. Execution and conclusion of the contract

3.1

The purchase of Products on the Website, according to the procedures below, is allowed only to persons who are at least 18 years old. The Customer declares and guarantees that they are of legal age and have the legal capacity and capacity to act required by law to accept the General Terms and Conditions and undertakes to comply with their provisions. Persons under 18 years of age may not make purchases on the Website. Such persons are therefore prohibited from registering and/or making purchases on the Website. Longevity Village Srl shall in no case be required to verify customers’ legal capacity, and without prejudice to the liability of their parents or legal guardians for such Order and the related payment, Longevity Village Srl nevertheless reserves the right to cancel the order and/or refuse to execute orders from persons lacking legal capacity to contract.

The Customer making purchases on the Website undertakes to indemnify the Seller from any liability should they have made purchases on the Website without complying with their national law regarding age-related purchase limits.

3.2

The contract between Longevity Village Srl and the Customer via the Internet is concluded by completing the following procedure, available only in Italian, which may always be corrected, amended and cancelled until the order is submitted:

by accessing www.longevityplace.com, the Customer must add the desired products to the cart, complete all subsequent pages by following the instructions (namely the pages: “Customer Data”, “Payment Method” and “Order Review”), and electronically transmit to Longevity Village Srl the page containing the personal data necessary for this purpose and the purchase order; the personal data collected shall be processed by the Seller and/or the Shipper and/or third parties providing services for the functioning of the Website according to the Privacy Policy;
the Order page contains information on the main characteristics of each ordered product and the relevant price (including VAT), a summary of the data entered by the Customer, the type of payment chosen for the purchase, estimated delivery times to be considered purely indicative and not binding on the Seller, the conditions and any costs for delivery and transport of the products, as well as a link to these general terms and conditions of sale;
before proceeding with the submission of the order, the Customer may identify and correct any possible errors made while filling in the fields. Customers are advised to carefully read the general terms and conditions governing the sale and purchase;
an order shall be deemed submitted when Longevity Village Srl receives the order proposal electronically and the order information has been preliminarily verified as correct;
the Customer expressly acknowledges that submission of the order, following confirmation thereof pursuant to Article 3.3 below, implies the Customer’s obligation to pay the price and other amounts due under these general terms and conditions of sale;
the contract shall not be deemed perfected and effective between the Parties in the absence of full payment by the Customer of the price provided for in the order.

3.3

The contract entered into between Longevity Village Srl and the Customer shall be deemed concluded, without prejudice to Article 3.4 below, upon acceptance of the order by Longevity Village Srl and full payment of the price by the Customer, provided that the entire order procedure has been completed fully and correctly, with no error messages displayed by the Website. Acceptance of the order shall be deemed expressed by the order confirmation email sent to the Customer, unless otherwise communicated by any other means. The order confirmation email contains the Customer’s and order details, the price of the purchased goods, the chosen method of payment, transport costs and times, applicable taxes and duties, indication of the right of withdrawal and the shipping address to which the goods will be sent. In the order confirmation email, the Customer will also find the Order number, which must be used in any subsequent communication with the Seller, as well as the billing address. A second email shall be sent to the Customer when the Order is shipped. Longevity Village Srl shall not be liable in the event of entry of an invalid email address and/or failure to receive the Order Confirmation email for reasons not directly attributable to it. In such case, the sale shall nevertheless be considered final, but the Customer may exercise the right of withdrawal under Article 7 of these General Terms and Conditions of Sale. Longevity Village Srl recommends that the Customer keep these electronic communications in paper or digital form. The Customer undertakes to verify the accuracy of the data contained in the confirmation email and to promptly communicate any corrections to Longevity Village Srl at the email address indicated in the preamble to these general terms and conditions.

3.4

Longevity Village Srl reserves the right not to process, suspend, cancel or refuse to execute the order regardless of the nature and progress of processing, in the event of:

non-payment or partial payment of any amount due by the Customer,
fraud or attempted fraud relating to the use of the Longevity Place Srl Website, including with reference to previous Orders,
incomplete or incorrect orders, or if the products are no longer available,
if it is evident that, in relation to the contents of the order itself (price, quantity, description of the products as shown on the Website), a recognisable error has occurred (Article 1431 Italian Civil Code), by way of example only, such as the purchase of a product at a price clearly outside market value, or the unlawful or repeated use of a discount already used and no longer valid,
or where a situation is clearly contrary to the intention of Longevity Village Srl or the Customer to proceed with the order.

In the above cases, the Customer shall be informed promptly by email and in any case within 30 days that the contract cannot be performed and that Longevity Village Srl cannot confirm or must cancel the purchase order, specifying the reasons. If the Customer has already paid the price of the products covered by the unprocessed order, Article 4.4 below shall apply.

It is understood that ownership of the ordered products shall remain with Longevity Village Srl until the entire amount of the Order, including shipping costs, taxes and other mandatory charges (where applicable), has been fully paid by the Buyer.

3.5

Please note that the Seller does not accept orders by telephone and/or email or by means other than those provided for in Article 3. Orders by telephone and/or email are therefore prohibited.

4. Product information, Product availability

4.1

The Buyer may select one or more products from the various categories available on the Website. The Products for sale are those described on the Website pages, where each Product is accompanied by a Product Sheet. It remains understood that Longevity Village Srl may change at any time the assortment of products offered for sale on the Website and may periodically update and amend the information and description of products for further improvement of the Product. In any purchase, the information and description of the Product contained in the Product Sheet, as indicated in the Order sent by the Buyer, shall prevail.

4.2

The image accompanying a product may not be perfectly representative of its characteristics, but may differ in colour, size and accessory products. Furthermore, any change in the Product packaging shall not alter the quality and characteristics thereof, as detailed in the relevant descriptive Product Sheet.

4.3

Product availability refers to the moment when the Customer consults the product sheets published on the Website, which may indicate any unavailability, even temporary, of individual products. These must in any event be considered purely indicative due to the failure to update actual product stocks in real time, and Longevity Village Srl cannot rule out that errors or changes may occasionally occur. Longevity Village Srl shall in no way be responsible for the temporary or permanent unavailability of one or more products. In the event of total or partial unavailability of the requested products, Longevity Village Srl shall refund the Customer the amount already paid for those items no longer available, promptly informing them in writing or by email in accordance with Article 3.4.

4.4

The Seller shall refund the amount relating to the goods no longer available by crediting the same payment method used by the Customer for the purchase within fourteen (14) calendar days from receipt of the above communication. Any delays in crediting may depend on the type of credit card or payment solution used.

4.5

Before submitting the Order, the Buyer may view on the Website all the information referred to in Article 49 of Legislative Decree no. 206 of 6 September 2005 (“Consumer Code”), such as, by way of example and without limitation, information relating to the Seller, price including taxes and shipping costs, and the essential characteristics of the product(s) they wish to purchase, together with all other mandatory information provided for by Italian law.

4.6

The products comply with the legislation applicable in Italy in force at the time of the Order. The information and content available on the Website are provided “AS IS”, and Longevity Village Srl makes no warranty of any kind, express or implied, in relation to the completeness, accuracy, timeliness, non-infringement of third-party rights, availability, reliability or completeness of the information and content, including by way of example product, accessory or service information appearing on the Website and/or their suitability for a specific use. Longevity Village Srl shall in no way be liable for improper use of the products and/or services by the Buyer and/or recipient of the Order, and in particular for failure to comply with the instructions for use of the products. Longevity Village Srl shall in no way be liable for any damages caused to the Buyer or third parties arising from such non-compliant use.

For any issue regarding the products and their use, or any further question or request, the Buyer may contact the team by calling Customer Service at the following landline number +39 48 726920430 from Monday to Friday from 9 a.m. to 12 p.m. and from 3 p.m. to 6 p.m.

4.7

Longevity Village Srl cannot guarantee that the information contained inside the product packaging will be translated into all European Union languages. However, such information shall be available at least in Italian and/or English.

4 Letter A) - Limitation of liability

Longevity Village Srl shall in no way be liable for any breach of these General Terms and Conditions of Sale, even if foreseeable, attributable to the act of a third party, the fault of the Buyer, the occurrence of a Force Majeure Event or any other event not reasonably under the exclusive control of Longevity Village Srl.

Longevity Village Srl disclaims all liability for direct and indirect damages, whether foreseeable or not, resulting from and/or connected with the Buyer’s use of the Website. Should Longevity Village Srl be held liable due to damage suffered by the Buyer and attributable solely to the transmission of an order, such liability shall be limited to the amount of the order paid by the Buyer to Longevity Village Srl.

Nothing in these General Terms and Conditions of Sale excludes or limits Longevity Village Srl’s liability towards the Buyer and/or recipient of the Order for fraud, death or personal injury caused by the negligence of Longevity Village Srl, breach of the applicable provisions of the Italian Consumer Code or any other liability that cannot be excluded or limited by law. Any claim brought by Website users, including all Buyers, against Longevity Village Srl must be submitted within six (6) months following the occurrence of the event giving rise to the claim.

5. Prices

5.1

The sale prices shown on the Website are in Euro, inclusive of VAT, and refer exclusively to products sold online. Longevity Village Srl may amend the sale prices of its products at any time and without notice. Please note that the prices of products offered for sale on the Website are applicable in the context of distance selling via the Internet.

5.2

The applicable price shall be the one in force at the time of the order and indicated in the order confirmation email, without taking into account any subsequent price increases or decreases, including due to promotions. Article 3.4 above remains without prejudice.

5.3

Furthermore, the Seller, in the course of its business, may offer discount vouchers that may be used by the date indicated on the coupon itself and, if specified thereon, upon reaching the minimum spending amount. It is not possible to redeem the discount voucher after the expiry date.

Unless otherwise specified on the coupon, discount vouchers may be used only once per Customer during the specified validity period and may not be combined with other commercial/promotional initiatives.

In the case of purchases on the e-commerce website, the discount voucher must be entered on the cart page in the “Discount code” box. Once the code is applied, the system shall update the total order amount net of the voucher value.

The credit represented by the discount voucher is not refundable in cash nor convertible into money.

Promotional coupons shall not be refunded if the Buyer decides to return the products partially or completely.

Coupons may not be transferred to third parties.

Please note that all purchases made with a discount voucher are subject to our Terms of Sale.

5.4

Shipping costs, which are borne by the Customer for orders under €50.00 (VAT included), to be converted into the corresponding amount for the different currencies of the Shipping Countries, as specified in Article 8.3 below, are not included in the purchase price but are indicated and calculated at the time of the conclusion of the purchase process and before payment is made on the order review page.

5.5

Issuance of an invoice is not mandatory unless requested by the Customer no later than the time the transaction is carried out, as indicated in Article 22 of Presidential Decree no. 633 of 26/10/1972. By submitting the order to Longevity Village Srl, the Customer accepts to receive the invoice/receipt in electronic format. The Customer may receive the invoice/receipt in paper format by expressly requesting it from Longevity Village Srl. Once the invoice has been issued, no changes may be made to the data indicated therein.

5.6

Longevity Village Srl complies with and conforms to EU Directive 2019/2161 (the so-called “Omnibus Directive”) and the related national implementing decree, ensuring all its consumers clarity and transparency regarding offers and promotional campaigns from time to time in place. This consumer-protection legislation governs, inter alia, the way in which product prices offered by traders are indicated, providing specific rules regarding the product price applied before the announced reduction. In particular, Article 6a of the Omnibus Directive (new Article 17-bis of the Italian Consumer Code) establishes that whenever a price reduction of a product is announced, the “previous price” applied by Longevity Village Srl must be clearly displayed to the consumer. “Previous price” means the lowest price applied to the product during the 30 days preceding the start of the promotion. The calculation of the announced price reduction must be based on the previous price. For transparency and completeness only, Longevity Village Srl may also indicate the original price, namely the product sale price recommended by the manufacturer outside promotional periods.

6. Payments

6.1

Each payment by the Customer may be made solely by one of the methods indicated in the payments section of the Website.

Please note that any bank charges shall be borne exclusively by the Customer, including in the event of a refund.

If the Customer makes payment by credit card, the transaction shall take place through a secure website to which the Customer will automatically be redirected after selecting this payment method.

Transactions shall be carried out through the STRIPE Inc platform, with registered office at 510 Townsend St., CA 94103 – San Francisco.

If the Customer selects a different payment method, they shall be redirected to the websites of the selected payment service providers and must pay the Total Amount Due according to the authentication and payment procedure provided for and governed by those providers, under the terms and conditions agreed between the Customer and such providers, hereby authorising the Seller to receive the data.

6.2

If product unavailability is detected after the order has been registered, and in any case in the event of cancellation of an already paid order, Longevity Village Srl shall refund the transaction amount to the Customer as provided in Article 4.4 above.

6.3

All orders, before being processed, are subject to authenticity checks directly by the relevant credit card issuing institutions, for the protection of the Customer. If the charge cannot be made due to the Customer’s act or fault, the sale shall be terminated pursuant to Article 1456 of the Italian Civil Code. The Customer shall be promptly informed by email communication.

6.4

Payment-related communications and the data communicated by the Customer at the time payment is made take place on dedicated protected lines and with all guarantees ensured by the use of the security protocols provided by the payment circuits. In particular, the personal and confidential data relating to the payment instrument used (card number, holder, expiry date, security code) are encrypted and transmitted directly to the payment processor without passing through the Website and the servers used by the Seller, according to the security procedures implemented by the Seller and the Processor, as provided under the Privacy Policy. The Seller therefore never has access to and does not store the data relating to the payment instruments used by the Customer for payment of the Products.

6.5

Fraud prevention: Longevity Village Srl carries out accurate checks on all accepted payment methods in order to prevent fraud and illegal activities. We reserve the right to refuse transactions, sales or shipments if suspicious activity is detected. Longevity Village Srl also reserves the right to suspend or cancel, at its discretion and at any time, execution of an Order and/or shipment of the ordered products in the event of non-payment or partial payment of any amount owed by the Buyer, late payment, or fraud or attempted fraud through the use of the Website, including in relation to previous Orders.

7. Right of withdrawal

7.1

Pursuant to Article 52 of the Italian Consumer Code, and without prejudice to the exclusions set out in Article 59 of the same Code, it is specified from the outset that the right of withdrawal does not apply to:
a) orders of Products made to measure or clearly personalised;
b) orders of Products that are liable to deteriorate or expire rapidly (e.g. meat products; agricultural, fish and pre-packaged food products with a very short expiry date);
c) orders of sealed Products which are not suitable for return for hygiene reasons or related to the protection of health.

With reference to the above cases of exclusion from withdrawal, the Customer is informed and accepts in particular that all food products fall within the Products that “are liable to deteriorate or expire rapidly”, since the characteristics and qualities of such Products are subject to alteration also as a result of improper storage.

In all other cases, the Customer has the right to withdraw without any penalty and without giving any reason within fourteen days from the day on which the Customer or a third party, other than the carrier and designated by the Customer, acquires physical possession of the goods. In the case of a contract relating to multiple goods ordered by the Customer in a single order and delivered separately, the period shall run from the day on which the Customer or a third party, other than the carrier and designated by the Customer, acquires physical possession of the last good.

To exercise the right of withdrawal, the Customer must inform Longevity Village Srl of their decision to withdraw from the contract by means of an explicit declaration through one of the following methods:
email to: customer@longevityplace.com

For this purpose, the Customer may use the model withdrawal form provided for in Annex I, Part B of Legislative Decree no. 206 of 6 September 2005, as set out below:

“I hereby give notice of withdrawal from the contract of purchase of the following goods: [insert description of purchased products], ordered on _________ (or received on __________)
• Name, Surname, Address of the Customer/consumer(s)
• Order number
• Signature of the Customer (only if the form is notified in paper version)
• Date”

To meet the withdrawal deadline, it is sufficient for the Customer to send the communication concerning the exercise of the right of withdrawal before the withdrawal period expires.

By exercising the right of withdrawal under this article, within the time limits and according to the methods described below for the return of the product(s), the Buyer shall obtain reimbursement of the payments made in favour of Longevity Village Srl without undue delay and in any event no later than fourteen days from the day on which Longevity Village Srl was informed of the decision to withdraw from this contract. Longevity Village Srl reserves the right to withhold reimbursement until it has received the goods.

Such reimbursement shall be made using the same means of payment used by the Customer for the initial transaction, unless the Customer has expressly agreed otherwise.

In the case of return of all products in the Order or return of only some products in an Order, the refund amount shall correspond to the amount actually paid by the Buyer for the returned Products, net of delivery costs.

In the event of exercising the right of withdrawal, the Customer shall return the goods to the following address: 33100 - Udine, Via G. Muratti no. 7, without undue delay and in any event within fourteen days from the date on which they communicated to Longevity Village Srl their decision to withdraw from the contract, or from receipt of the returned goods if later.

The products must not have been opened and, in any event, must not be damaged and/or deteriorated and must be returned to Longevity Village Srl in their substantial integrity, with their original packaging, accessories, instructions for use and anything else supplied with them. All Products must be returned sealed, in perfect condition of preservation, with all protective materials and with labels and stickers attached to the Products (if present), as well as their original packaging, accessories and documentation. If the Product has been opened or is altered compared to its original condition in any way, the Seller reserves the right not to accept the Return. The Seller assumes no liability in the event of Products returned by mistake or items forgotten in the packages or returned Products.

If you receive a free gift product or sample associated with the sale, it is also necessary to return such gift during the return procedure. If you make a full return of your order, all samples and gifts must be returned. If you make a partial return of your order, you may keep the gifts received only if directly associated with the product you decided to keep. If the gift product or sample is not returned, Longevity Village Srl reserves the right to reduce the refund amount and the value of products to be exchanged by an amount equal to the sale price of the gift product or sample not returned.

The Customer is liable for any diminished value of the goods resulting from handling of the goods other than what is necessary to establish their nature, characteristics and functioning.

In accordance with Article 57, paragraph 1 of the Consumer Code, the return costs shall be borne exclusively by the Buyer. Packages sent carriage forward shall not be accepted.

If the right of withdrawal is exercised, Longevity Village Srl shall not be liable for any loss of or damage to the products attributable to third parties.

Any risk related to the return of the products shall be borne exclusively by the Buyer and/or recipient of the Order, unless the Buyer or recipient of the Order proves that they delivered the products to be returned to a carrier or to a Longevity Village Srl store.

The right of withdrawal is excluded in the case of sealed goods not suitable for return for hygiene reasons or related to health protection, if opened after delivery. The right to withdraw under this article is in any case not granted to Buyers in the case of Orders relating to Personalised Products.

Longevity Village Srl Customer Service answers at the following landline number +39 48 726920430 from Monday to Friday from 9 a.m. to 12 p.m. and from 3 p.m. to 6 p.m.

7.2

If the withdrawal has not been exercised in accordance with the applicable legislation, these General Terms and Conditions, and the Consumer Withdrawal and Returns Notice, it shall not result in termination of the contract and, consequently, shall not entitle the Customer to any return or refund.

8. Shipping of products

8.1

The Shipping of Products purchased on the Website shall be made to the Shipping address indicated by the Customer and shown in the Order Confirmation within the estimated delivery times indicated in the Order Confirmation, such estimated delivery times being purely indicative and non-binding, and in any event within 30 days from the date of conclusion of the contract.

8.2

Shipping by the Seller of Products purchased on the Website takes place in Italy (including the islands) and in the European territory of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Spain, the Netherlands, Ireland, Lithuania, Latvia, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden and Hungary. The Seller reserves the right to change the countries and geographical areas without notice. Such changes shall apply only to orders not yet confirmed on the date of the change. Shipping may not be made to P.O. boxes or poste restante.

If the Shipping address is in an excluded country or to a P.O. box or poste restante, the Seller reserves the right not to execute the Order.

8.3

Shipping costs for the Products may vary depending on the Shipping method chosen by the Buyer, and their amount shall be expressly and separately indicated (in the currency of the Shipping country) in the Order and in the Order Confirmation. Deliveries are free for total orders starting from €50.00 (VAT included), to be converted into the corresponding amount for the different currencies of the Shipping Countries. If the total order is below this amount, a fee is charged calculated on the basis of the parcel weight and the Shipping country.

8.4

Shipping times are calculated considering only working days and excluding Saturdays, Sundays and public holidays.

8.5

At the time of Shipping, meaning delivery of the Products to the courier, the Customer shall receive an email confirming dispatch, containing a link enabling them to follow the progress of the shipment.

8.6

A representative of the Carrier shall make delivery to the Buyer or the recipient of the Order and shall request them to sign an electronic receipt (or a paper one if no terminal is available). This electronic receipt shall constitute proof of delivery by Longevity Village Srl and receipt by the Buyer or recipient of the ordered products.

8.7

It is the Customer’s responsibility to check the condition of the delivered Product. Therefore, the Customer is advised to verify the integrity of the packaging and the number of Products received and, where possible, to indicate any anomalies on the carrier’s transport document. If the package shows clear signs of tampering or alteration, the Customer is advised to follow the procedures set out in Articles 9.7 and 9.8 below. The rules on the right of withdrawal and legal guarantee of conformity remain applicable.

8.8

The Customer acknowledges that collection of the Product is a specific obligation arising from the purchase contract. Deliveries are made on working days (Monday to Friday). In the event of absence, the Buyer or recipient of the ordered products shall receive a notice of attempted delivery, through which they may contact the carrier at the address indicated on the notice in order to arrange a new delivery. If expressly indicated by the Buyer or recipient of the ordered products, it shall be possible to deliver the products to a third party.

If no contact is made, the Carrier shall make a further attempt after the first one. If the package cannot be delivered after two attempts, the Buyer or recipient of the Order shall receive a notice indicating the address of the Carrier’s Centre where the package shall be stored for ten working days. The Buyer or recipient of the Order may collect the package from that Centre. Upon expiry of such term, the contract shall be deemed terminated and the purchase Order consequently cancelled pursuant to Article 1456 of the Italian Civil Code, the package shall be returned to Longevity Village Srl, and the Buyer refunded within fourteen (14) working days following termination of the contract, by the means chosen at Longevity Village Srl’s discretion, for the amount of the Order minus the costs of the unsuccessful delivery of the Product, the costs of returning the Product to the Seller, and any other costs incurred by Longevity Village Srl due to the failed delivery caused by the recipient’s absence.

No dispute relating to the shipment itself may be raised if the package appears to have been delivered. For this purpose, the Carrier’s IT system shall prevail.

If, before the expiry of the thirty-day term, the Customer requests to receive the Product again, the Seller shall proceed with a new Shipping subject to charging, in addition to the costs of such Shipping, the costs of returning the Product to the Seller and storage costs.

8.9

Longevity Village Srl also reserves the right to take action before the competent courts to protect its interests against any fraudulent behaviour or action by the Buyer.

9. Legal guarantee of conformity

9.1

Products sold on the Website may be covered, for Consumers, by the Legal Guarantee of Conformity provided for in Articles 128-135 of the Consumer Code (“Consumer Legal Guarantee”), without prejudice to any limitations connected to the nature of the Products sold (such as expiry date, perishability), as applicable from time to time. It is understood that the Legal Guarantee is reserved exclusively to Consumers. The Buyer loses these rights if they do not report the lack of conformity to Longevity Village Srl within two months from the date on which they discovered the defect. Longevity Village Srl is liable where the lack of conformity becomes apparent within two years from delivery of the product. Any action aimed at enforcing defects not fraudulently concealed by Longevity Village Srl shall in any case be time-barred after twenty-six months from delivery of the product.

9.2

Longevity Village Srl guarantees the conformity of the Products with the regulations applicable at the time the purchase order is confirmed. The Customer accepts and acknowledges that Longevity Village Srl gives no warranty and assumes no liability regarding conformity of the Products with regulations that become applicable after the order has been confirmed by the Customer.

9.3

In the event of a lack of conformity, the Customer may request, alternatively and free of charge, under the conditions set out below, repair or replacement of the purchased good. Longevity Village Srl may refuse to provide such remedy only if repair and replacement are impossible or if the costs it would incur are objectively disproportionate, taking into account the circumstances of the case.

The request must be sent in writing by email to customer@longevityplace.com. Longevity Village Srl shall communicate its willingness to comply with the request, or the reasons preventing it from doing so, within seven working days from receipt of the request. In the same communication, where the Customer’s request has been accepted, Longevity Village Srl shall indicate the methods and the expected term for returning or replacing the defective good.

9.4

The Customer may request a reduction of the purchase price or termination of this contract only in the following cases:

a) where Longevity Village Srl has not completed the repair or replacement already requested or, where applicable, has not completed the repair or replacement within a reasonable period in relation to the nature of the product, in any case not exceeding 30 days, from when it was informed by the Customer of the lack of conformity, or where Longevity Village Srl has refused to restore conformity of the products;
b) where a lack of conformity persists despite Longevity Village Srl having attempted to restore conformity of the products;
c) where the Customer can demonstrate that the lack of conformity is so serious as to justify an immediate price reduction or termination of the sales contract;
d) where Longevity Village Srl has stated, or it is clear from the circumstances, that it is unable to restore conformity of the products within a reasonable time proportionate to the nature of the product, in any case not exceeding 30 days, or without significant inconvenience to the Customer.

It is understood that the Customer shall not be entitled to terminate the contract if Longevity Village Srl can prove that the lack of conformity of the product is minor.

In such case, the Customer must send their reasoned request for termination or price reduction to Longevity Village Srl, which shall indicate its willingness to comply or the objective reasons preventing it from doing so, within seven working days of receipt.

9.5

In the same communication, where the Customer’s request has been accepted, Longevity Village Srl shall indicate the proposed price reduction or the methods for returning the defective good following termination of the contract. In such cases, it shall be the Customer’s responsibility to indicate the methods for re-crediting the sums previously paid to Longevity Village Srl.

9.6

The Buyer, or the recipient of the Order, is invited to check the condition of the parcel and the products upon delivery.

In case of anomalies in the parcel (damaged or open parcel, traces of liquid, etc.) and/or in the ordered products (missing, defective or damaged products), the Buyer or recipient of the Order must return the products to Longevity Village Srl by following the procedures described below in Articles 9.7 and 9.8 of these General Terms and Conditions of Sale, sending photographic documentation as evidence, where possible, to customer@longevityplace.com. Failure to comply with the correct procedure excludes any claim against the carrier and/or Longevity Village Srl, including the right to a refund of the Order and/or redelivery of the ordered products.

Alternatively, the Buyer or recipient of the Order may call Longevity Village Srl Customer Service to learn the procedure for returning damaged, non-conforming and/or defective product(s). The procedure for returning damaged, non-conforming and/or defective products indicated by Longevity Village Srl Customer Service must be followed by the Buyer. Otherwise, the Buyer shall not be entitled to any refund or replacement of the products concerned.

9.7

The procedures that must necessarily be followed in the event of obvious damage to the parcel are as follows:

i) In the event that the anomaly is found in the presence of a Carrier representative:

Refuse the shipment and immediately formulate all reservations regarding the anomaly in a clear and detailed manner. Such reservations must be indicated by the Buyer or recipient of the Order on the appropriate slip of the Carrier’s delivery person.
At the same time, report the refusal to Longevity Village Srl Customer Service at the following landline number +39 48 726920430 from Monday to Friday from 9 a.m. to 12 p.m. and from 3 p.m. to 6 p.m.

ii) In the event that the anomaly is found in the absence of the Carrier representative:

Report the damage or missing items found and formulate any complaint and reservation to Longevity Village Srl Customer Service at the following landline number +39 48 726920430 from Monday to Friday from 9 a.m. to 12 p.m. and from 3 p.m. to 6 p.m.

9.8

The procedure that must be followed in the event of missing, damaged or defective product is as follows:

i) The Buyer, or the recipient of the Order, must report the missing item, defect, lack of conformity or damage to the ordered products to Longevity Village Srl Customer Service at the following landline number +39 48 726920430 from Monday to Friday from 9 a.m. to 12 p.m. and from 3 p.m. to 6 p.m.

ii) Longevity Village Srl Customer Service may request information relating to the identity of the Buyer or recipient of the Order and carry out any checks that may be useful. Longevity Village Srl Customer Service shall indicate to the Buyer or recipient the procedure to follow for returning the damaged or defective product, or for obtaining the missing products.

Once the products have been received, Longevity Village Srl shall verify whether such products are actually defective, damaged or not corresponding to the description provided on the Website.

If such verification is positive, in compliance with Articles 130 et seq. of the Consumer Code, Longevity Village Srl shall replace the defective, damaged or non-conforming product and send it to the Buyer as soon as possible and in any event within 30 (thirty) working days from receipt of the products. Shipping costs shall be entirely borne by Longevity Village Srl. If Longevity Village Srl is unable to proceed with replacement of the products within the aforesaid term, it shall immediately inform the Buyer at the email address indicated at the time of registration and refund the Buyer the cost of such products and the shipping costs, where the Buyer provides proof of the cost incurred to return the products. Refund of the price shall be made by Longevity Village Srl by the means chosen at its discretion as soon as possible, and in any event within 30 (thirty) working days from the date on which it receives the products.
If, after examining the returned products, Longevity Village Srl reasonably considers that the products cannot be deemed defective, damaged or not conforming to the description on the Website, the Buyer shall not be entitled to any refund and the products shall be returned to them, with shipping costs charged to the Buyer.

10. Applicable law and competent court, out-of-court settlement of disputes – Alternative Dispute Resolution (ADR)

10.1

The General Terms and Conditions are governed by Italian law, expressly excluding the application of the so-called Vienna Convention.

10.2

For any dispute relating to the application, execution and interpretation of these General Terms and Conditions of Sale, the court having jurisdiction for the Consumer shall be that of the place where the Consumer resides or has elected domicile.

10.3

Pursuant to Article 141-sexies, paragraph 3 of the Consumer Code, the Seller informs the Consumer that, if they have submitted a complaint to the Seller following which it has not been possible to find a negotiated solution, the Seller shall provide information regarding Alternative Dispute Resolution bodies for the out-of-court settlement of disputes relating to obligations arising from a contract concluded with the Consumer under these General Terms and Conditions of Sale (so-called ADR bodies, as indicated in Articles 141-bis et seq. of the Consumer Code).

10.4

In any event, the Consumer’s right to bring proceedings before the ordinary court competent for disputes arising from these General Terms and Conditions of Sale remains unaffected, whatever the outcome of the out-of-court procedure, as well as the possibility, where the conditions are met, of promoting an out-of-court settlement of disputes concerning consumer relationships by resorting to the procedures referred to in Part V, Title II-bis of the Consumer Code.

11. Customer Service

11.1

The Customer may request information, send communications, request assistance or submit returns or complaints by contacting Customer Service in the following ways:

by email: customer@longevityplace.com
by telephone at landline no. +48 726920430

Customer Service answers from Monday to Friday from 9 a.m. to 12 p.m. and from 3 p.m. to 6 p.m. and is able to communicate with Customers only in Italian and English.

For this purpose, the Customer’s personal data shall be processed in accordance with the Privacy Policy.

12. Privacy and Cookies

12.1

The Seller guarantees that the Customer’s personal data are collected and processed in compliance with the GDPR and the applicable legislation on personal data processing.

The Customer is required to read and refer to the provisions of the Privacy Policy and Cookie Policy, which are to be considered an integral and substantial part of these General Terms and Conditions.

Where necessary, in order to use specific services, the Customer may also be required to give express consent to the processing of their personal data.

13. Force majeure

13.1

If Force Majeure Events occur affecting the performance of the Seller’s and/or Manager’s obligations under these General Terms and Conditions:

a) the Customer shall be contacted as soon as reasonably possible to inform them;
b) the Seller’s and/or Manager’s obligations under these General Terms and Conditions shall be suspended and the time for performance of such obligations shall be extended for the duration of the Force Majeure Event.

13.2

If Force Majeure Events affect the delivery times of the Product, the Seller shall arrange a new Shipping date following the resolution of such Event. In any case, the Consumer’s right of Withdrawal shall remain applicable.

14. Final clause

14.1

These general terms and conditions of sale repeal and replace any prior agreement, understanding, negotiation, written or oral, between the Parties concerning the subject matter of this contract.

14.2

These general terms and conditions of sale consist of all the clauses composing them. If one or more provisions of these general terms and conditions of sale are considered invalid or declared as such by law or following a decision by a court having jurisdiction, the other provisions shall continue in full force and effect.

14.3

The fact that one of the Parties does not enforce against the other a breach of any of the obligations contained in these general terms and conditions of sale shall not be construed as a waiver of the right to require performance of the obligation in question in the future.